Privacy Policy

Privacy PolicyLast Updated: October 2026

Welcome to the Privacy Policy for Healthy Flow Plumbing. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website (healthyflow.co.uk) or use our plumbing services.1. Who We AreHealthy Flow Plumbing is the data controller responsible for your personal data.

• Business Name: Healthy Flow Plumbing
• Contact Name: Rhys
• Email Address: info@healthyflow.co.uk
• Telephone Number: 07931 548224
• Main Service Area: Leighton Buzzard and surrounding areas

2. The Data We Collect About YouWe may collect, use, and store different kinds of personal data about you, including:

• Identity Data: Your first name and last name.
• Contact Data: Your home address, billing address, email address, and telephone numbers.
• Transaction Data: Details about payments from you and details of plumbing services you have purchased from us.
• Technical Data: Your internet protocol (IP) address, browser type, and how you use our website.

3. How We Collect Your DataWe collect data from you in the following ways:

• Direct Interactions: You give us your Contact and Identity data by filling out forms on our website, calling us, texting us, or messaging us via social media to request a quote or book a job.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns using cookies.

4. How We Use Your DataWe will only use your personal data when the law allows us to. Most commonly, we use your data to:

• Provide you with a plumbing quote.
• Carry out the plumbing work you have requested and contracted us to do.
• Manage payments, fees, and charges.
• Notify you about updates to our services or your scheduled appointments.
• Comply with a legal or regulatory obligation (such as tax and accounting laws).

5. Sharing Your DataWe do not sell your personal data to third parties. We may share your data with trusted partners only when necessary to run our business, including:

• Service providers who provide IT and administration support.
• Professional advisers including accountants, lawyers, and insurers.
• HM Revenue & Customs (HMRC) and other UK regulatory authorities.

6. Data SecurityWe have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. We limit access to your personal data to those who have a business need to know.7. How Long We Keep Your DataWe will only keep your personal data for as long as necessary to fulfil the purposes we collected it for. By UK law, we must keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.8. Your Legal RightsUnder UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction or erasure of your personal data.
• Object to or restrict the processing of your personal data.
• Request the transfer of your personal data.

If you wish to exercise any of these rights, please contact us using the details provided in Section 1.9. Changes to This PolicyWe keep our privacy policy under regular review. Any updates will be posted directly to this web page.Once they have uploaded this, you can remove the "Privacy Policy coming soon" placeholder. This immediately signals to Google's ranking bots that the site is secure, professional, and compliant.